CRASH REPLACEMENT PROGRAM

 

3.1 Admission to the program

The correct registration of the Product on the website www.billato.com entails admission to the “Crash Replacement” program. Admission to the “Crash Replacement” program allows the buyer to potentially benefit from the following advantages upon irreparable damage to the Product that does not qualify for replacement free of charge due to non-compliance with the paragraphs above. In such cases, the buyer will have the right to purchase from the same authorized seller from which he/she carried out the initial purchase a frame to replace the damaged one.  The frame may be of the same category or of a lower one at a discounted price. The amount of the discount will be made available from time to time on behalf of the authorized seller as part of it is offered by Billato while the rest is offered by the authorized seller at its discretion. In order to find out the amount of the discount, a buyer must inquire from an authorized seller.

The purchaser will have the right to the discount mentioned above under the following conditions:

  1. The event that caused the damage happened within the period of effectiveness of the warranty (within five years from the registration date);

  2. The purchased frame has the same end-use as the damaged frame;

  3. The frame purchased for replacement has an equal or lower value compared to one of the damaged frame.

3.2 Procedure for the application of the discount expected for the purchasers who applied to the Crash Replacement program

To benefit from the discount reserved for the purchasers who applied to the Crash Replacement Program, the purchaser will have to communicate, in writing, to the authorised seller where the initial purchase was made the damage to the frame and state his/her intention to buy a replacement frame and benefit from the Crash Replacement Program discount.

In this communication the purchaser will have to state:

  1. The frame’s serial number;

  2. The accounting document of purchase in which the Date of Purchase is stated;

  3. The name, address, telephone numbers and email provided when registering the Product on the website www.billato.com in order to verify the correct execution of the activation procedure of the Warranty;

  4. The photos in .jpg format of the entire bicycle after the accident and of the particular damage;

  5. A copy of any report filed to the authorities;

The application of the discount on behalf of the authorized seller will be subject to prior authorization from Billato in order to verify the existence of the applicability conditions on the advantages of the Crash Replacement program.

Following the replacement of the frame in accordance with this paragraph, the replaced damaged frame will become Billato’ property.

  1. APPLICABLE LAW AND COMPETENT JURISDICTION

This Warranty is subject to the Italian law. Any controversy arising from, or connected to, the validity, interpretation, and execution of this Warranty will be submitted to the Jurisdiction of Padova, excluding other imperative laws which could possibly be applicable

  1. RIGHT TO CHANGE

Billato reserves the right to cancel or change the terms of this warranty at any moment without previous notification though a publication on its website. The changes will be immediately applicable from the date of publication on its website, keeping uncompromised the rights which had already been developed in favor of the Products’ purchasers as of the date of publication of the changes on its website.